Changing your sign-in email

Your sign-in email changes only after the new address is confirmed. Until then you keep signing in with the old one, so a typo or somebody else at your desk can't move your account away from you.

How it works

• Open Settings → Profile and press Change email.
• Confirm it's you: your current password, a code from your authenticator app, or a code we email to your current address.
• Type the new address. You can choose to sign out your other devices once the change goes through.
• Open the link we send to the new address and press Confirm new email. The link works once and expires after 24 hours.

Your current address gets a notice at the same time, with a Cancel this change link. While a change is waiting, Settings → Profile shows it and lets you cancel it.

Good to know

• If the new address already belongs to another Navalo account, nothing changes. For privacy we don't say so on the screen; the other address is told instead.
• Starting a new change cancels the one before it, so only the latest link works.
• You can start up to three changes an hour.
• If Navalo staff change your email for you (for example after you contact support), the same rules apply: you confirm from the new address, and your current address is told.
• Accounts that sign in with Google or Microsoft keep using that sign-in after the change.